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| Why is 3XP Web Solutions different than other "Ecommerce Software" I've seen? |
While basic shopping carts only allow you to add a buy button to a product list, 3XP Web Solutions Ecommerce Shopping cart provides all of the tools necessary for professional online sales.
To sell profitably online you need to maintain control over every aspect of your e-business: invoice management, customer relations, newsletter management, promotional management, sales reports and product management. Click here for full list of features. |
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| Do I need a Merchant Account to use 3XP Web Solutions? |
| You do not need a merchant account to sell online using an 3XP Web Solutions ecommerce website. 3XP Web Solutions is fully interfaced with Pay Pal and over a dozen other payment options.
If you wish to accept credit cards you need a merchant account. It is a good idea to accept credit cards since 85% of all online purchases are made with CC's! 3XP Web Solutions is compatible with all of the major and reputable merchant account providers. 3XP Web Solutions can provide you with your own merchant account. Call 3XP Web Solutions at 866.559.8574 for more info. |
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| Who hosts my store? |
3XP Web Solutions offers extremely reliable e-commerce hosting services. If hosted with 3XP Web Solutions, you web store will be hosted on one of our dedicated servers.
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| What are the steps to start selling online? |
| There are three things you must have. Products that sell, people to see the products, and a website that converts. If you have questions not covered in this faq, contact our knowledgeable sales staff at 866.559.8574. |
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| What are the fees? |
| 3XP Web Solutions offers a broad spectrum of services that start at $199.95 for a 100 product ecommerce web store and up to $9,995 for a comprehensive marketing suite with complete custom web and logo design. |
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| What type of security does 3XP Web Solutions provide for online transactions? |
| You have the choice of using the 3XP Web Solutions SSL certificate (we provide 128 bit Secure Socket Layer protection free of charge). You may also purchase your own SSL security certificate for $179 per year. |
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| How long does it take to setup my store? |
3XP Web Solutions setup depends on the number of products you feature in your store and the complexity of your product line. Some 3XP Web Solutions clients have only 100 products or so, while others feature up to 50,000. It will take approximately 72 hours to have your web site set-up with the entire doba product database integrated and ready for you to add products.
If you have many products to upload 3XP Web Solutions can assist you with your large product Database uploads. |
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| Will I need to contact 3XP Web Solutions to make changes to my store? |
| 3XP Web Solutions storefronts provide the flexibility to make changes to almost every aspect of your store including prices, products, categories, shipping methods, discounts, graphics, payment types, product descriptions and much, much more. All modifications can be made from your back office control panel from any computer connected to the Internet! |
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| Does 3XP Web Solutions have a Reseller Program? |
| You bet! call us for details. |
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| How will Internet Shoppers find my store? |
You must have plans to market your site if you plan on generating online sales!
Search engine submittal, pay-per-click search engines, newsgroups and newsletters are all a part of the mix with successful e-business.
"If I build it, they will come" is a common Internet fallacy! Click here to learn more about 3XP Web Solutions web site promotion. |
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| Does 3XP Web Solutions require me to sign a fixed term contract? |
| There are NO fixed term contracts. If you are ever unsatisfied with our ecommerce website or service you can discontinue anytime. Be weary of firms that require you to sign a fixed term contract and always read the fine print! |
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| Can I customize my store? |
Absolutely! In your admin area you can modify your entire layout using a couple clicks of the mouse. 3XP Web Solutions enables you to add, edit and delete products at will.
Click here to read what our clients say about their sites built by 3XP Web Solutions |
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| Do I need to know HTML to create my Store? |
| HTML knowledge is not required to use the 3XP Web Solutions system. You do not need to understand HTML or other programming languages to build or maintain your store. If you understand these languages and programs, HTML and Flash can be used effectively within the storebuilder to enhance the "look and feel". |
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| How do I setup my Web Store? |
| After signup, you will receive an e-mail detailing how to begin building your online store. You will also be provided a 3XP Web Solutions manual that will explain each feature in detail. The email also provides our toll free support line and email addresses to support. |
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| What makes 3XP Web Solutions different from the hundreds of other E-commerce providers? |
The difference between 3XP Web Solutions and most other providers is clear: 3XP Web Solutions is an e-commerce company specializing in e-commerce development and E-Commerce advancement.
Most "web design companies" are hosting companies that "resell" turnkey e-commerce websites. 3XP Web Solutions is run by a team of the best experts in online sales.
The 3XP Web Solutions advantage:
- Toll FREE tech support services
- Free software upgrades for as long as you use the store
- Direct phone numbers to the managing partners
- Advanced and ever-improving technology
- FREE SSL security
- Sidebar shopping cart
- Real-time USPS & UPS
- Doba product integration
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| Can the 3XP Web Solutions system be used as a standalone web site? |
| 3XP Web Solutions is incredibly effective when used as a stand-alone site. 3XP Web Solutions contains a custom page creator that allows users to add custom information pages to your 3XP Web Solutions store. Check out: Busybee Discounts to view a current sample of how you can be using 3XP Web Solutions as your complete web presence. |
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| Why does 3XP Web Solutions convert more sales? |
You will make more sales using the 3XP Web Solutions system. The unique 3XP Web Solutions navigation layout reduces the number of clicks required by your customers to reach their desired product destinations. This is important because studies have shown if users can't find what they are looking for (in 12-15 seconds or 3 or less clicks)...they click to the next site in the search engine.
Also, the 3XP Web Solutions system comes equipped with a 100% viewable, "real-time" sidebar-shopping cart. While most e-commerce softwares take customers to a separate page to view contents added to the cart, the 3XP Web Solutions system enables customers to view and add products (from the shopping cart) from every page within the store. |
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| Do I need any other tools to get started? |
The 3XP Web Solutions storebuilder is self-contained and is controlled by you from a web-based control panel. You have the ability to control your e-business from any computer connected to the Internet. There is nothing to install on your computer. No plug-ins or downloads are necessary. 3XP Web Solutions is compatible with Dreamweaver, FrontPage, Flash and Adobe GoLive. These applications are not required to use 3XP Web Solutions. |
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| Is there a limit to the number of products I can sell with the 3XP Web Solutions System? |
There is a 50,000 product limit to the number of products you can sell. Some clients sell one product while others sell up to 50,000. 3XP Web Solutions offers a seamless integration with Doba so adding products is done with a click of the mouse. |
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| What are the costs? |
3XP Web Solutions offers several affordable plans to accommodate any size business. Our 100 product website starts at $199.95. This site will give your business the opportunity to make money online.
If you want to go full speed into an advanced e-commerce then our 50,000 product store is your best choice. This is our largest web store and is priced at $2095.00 Click here for full pricing details. |
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| May I have my own domain name? |
Your store belongs to you and will feature your products exclusively. Your store WILL be on your own domain www.yourdomain.com.
Your store will NOT be an extension of the 3XP Web Solutions.com domain. |
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| How am I notified of new orders? |
| For every order, the 3XP Web Solutions system sends a "new order" notification e-mail. From there, you may log into your site and print order invoices. Orders and customer information is data based in your admin panel so you can view past orders by last name, order number, e-mail address, and many other criteria. |
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| Does 3XP Web Solutions offer web design services, logo creation, and custom programming? |
Yes, 3XP Web Solutions maintains a professional design staff to fulfill all web site design and logo creation needs: click here for more info.
3XP Web Solutions also has a custom programming staff who will build custom features unique to your online business. E-mail or call 866.559.8574 to discuss your web design and programming needs. |
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| Can customers log into the site to view the status of an order? |
3XP Web Solutions has a built in feature that allows customers to log into your site to view the status of an order.
With the customer tracking feature your customers can track packages via USPS, and UPS directly from your site. Your customers may also log into your site from the order confirmation e-mail sent by the 3XP Web Solutions system.
This feature significantly reduces call volume and enhances customer support. These features can be turned off if you do not wish to use them. |
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